Who we are
Our website address is: https://theelitewvsolutions.com/
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Additional information
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements
RETURNS / REFUNDS
In the event you no longer wish to keep your purchased product, or the replacement product is not in stock and cannot be exchanged, the purchased product may only be returned within 30 days of the original purchase and MUST NOT be installed or tampered in any way. Any shipping, handling, or additional costs associated with returning such products are nonrefundable or will be supplied by buyer. All returns will be credited by ELITE WV Team, less any applicable fees, via the original form of payment within seven (7) business days of receipt. Additional processing time (7-10 business days, excluding holidays) is normal for credit card companies to process a credit, and for processing of a check payment (if original payment was by check).
All our products carry a 30-day money-back guarantee unless otherwise noted. After this initial 30-day period, any returns or exchanges are subject to the terms of your product’s ELITE WV – AAVAQ Warranty. Returned products must be in new condition, returned in their original packaging (including any packaging, manuals, or instructions) and, prior to refund, are subject to inspection by a member of our team. Returned products not received in the above-mentioned condition are subject to replacement/repackaging fees. Fees will not exceed 30% of retail value. Returned products that have been damaged, tampered with, or destroyed will not be subject to refund.
In the event you wish to return a product, please contact our Customer Service Department to obtain a Return Merchandise Authorization (RMA) number, which must be clearly displayed on your returned product along with a copy of the original receipt. ELITE WV – AAVAQ is not liable for products damaged or lost in transit during return, and recommends obtaining insurance and tracking for any return.
SHIPPING POLICY
We are a family business owned and operated with a passionate team of warehouse members and technicians. We typically dispatch all IN-STOCK orders within 24-48 hours. A tracking number will be provided and the customer may contact us with any questions regarding their order. If you choose to change your shipping address you have within 24 hours of placing an order and will be subject to verification with a member from our ELITE WV team.
If an item is backordered there will be an estimated arrival date shown within product details prior to placing order. Rarely do we have to update a status after an order is place, but can occur on rare occasion. Should this be the case and you would like to cancel please reach out to pur custome service and we will cancel the order.
All custom orders will take 3-4 business days to dispatch.
Flat Rate Shipping All Gate Opener Units – 14.00
EXCHANGE / CUSTOM
ALL CUSTOM ORDERS ARE NON REFUNDABLE. If a custom order is defective or damaged at time of receiving. ELITE WV – AAVAQ recommends that each custom purchase or standard purchase be confirmed before an order is placed to avoid incorrectly ordering any items. ELITE WV – AAVAQ is not liable for any items ordered incorrectly by the customer. Any products that are defective, damaged, or incorrectly fulfilled by ELITE WV – AAVAQ will be immediately replaced, subject to investigation for free by contacting a member of our Customer Service Department. For any defective or damaged products, or orders incorrectly fulfilled by our company, a shipping label will be provided for the returned product and a replacement will be immediately shipped following receipt and inspection of the returned product by our Customer Service Department.